- Who runs it
- NS&I
- Can it affect people?
- Possibly. It may shape what people see, are recommended, flagged, or prioritised for.
- Possible rights impact: Indirect public effect
How much do we know?
A source is a published page or document behind a claim. The label measures what is documented, not whether a system is good or safe. Missing information does not prove that a safeguard is missing.
Sources and further reading
- NS&I: PolyAI / GOV.UK Algorithmic Transparency Records / 2025-10-30
- GOV.UK Algorithmic Transparency Records - official inventory / GOV.UK Algorithmic Transparency Records
optional detailFull record and details
The interface and explanatory guides are translated. Record names, record descriptions, quotations, detailed editorial notes, and linked public documents stay in their published language so evidence is not silently changed.
If this affects someone
Covers general product and service information, guidance on using NS&I's services, and routing to further help if needed.
NS&I's service delivery partners regularly review PolyAI's chatbot output. They monitor conversations, audit responses for accuracy and appropriateness, and use analytics dashboards. Quality assurance processes include sample audits, feedback loops, and regular updates to training data to ensure the chatbot meets regulatory and service standards.
Customers cannot formally appeal because PolyAI does not make binding decisions; it provides information and guidance on general queries. If a customer is unsatisfied with its response or needs further help, they can request to speak to a human agent or use other NS&I contact channels. For complaints or unresolved issues, customers can follow NS&I's standard complaints process, which includes escalation to the Cus...
NS&I product information and terms and conditions
Sources and further reading
First indexed from GOV.UK Algorithmic Transparency Records on 2026-09-01. Only usable fields from the public record are shown; missing answers remain blank.
Fields were mapped from the linked public record by deterministic code. No generative model wrote this text.
Facts to check
- Who runs it
- NS&I
- Life area
- Public sector
- Proof level
- Source-backed
- Footnotes
- 2
- updated
- 11 months ago
The score orders work, not people.
Review priority rises for rights-sensitive uses, missing sources, unanswered accountability fields, and old evidence. Strong official documentation lowers it. The score is not a verdict on safety, fairness, or legality.
A missing field means the attached public sources did not answer it. Coverage is uneven, publication does not prove performance, and a certificate has a defined boundary.
Previous versions
- Imported15 days agoComprehensiveImported from GOV.UK Algorithmic Transparency Records.
Help check this record.
Add a public source, challenge a claim, or point out a missing way to reach a person.
A submitted name, email, description, source, or correction is used only to verify the record and prevent abuse. It is not published automatically.