AICE Chatbot "Nova"

of implementation, with employees assigned to account with relevent permissions and security controls.

The Customer Hub SMEs will review individual conversations, intent data, misunderstood messages data and conversation journeys to assess performance of the chatbot. Additions/changes to the content of responses is directly managed by the SMEs, as well as additions/changes to utterences and intents built into the model. Training and deployment of the language model is controlled by Hub SMEs.

Conversation data through user input to the chatbot. Conversation data is manually reviewed by Hub SMEs to then manually make additions/changes to the model. Conversation data is not directly used in training of the model.