Consular Digital Triage - Written Enquiries LLM

The tool has been designed to choose appropriate templates with which to respond to the most common types of written consular enquiries, choosing from a small library of options. These types of questions vary from questions about how a user should replace their passport when abroad, to what to do if they lose their passport, to what information and supporting documents they need if they want to get married abroad. The tool is primarily focused on helping users with enquiries not handled elsewhere by the triage -...

Users are able to easily submit a written enquiry to FCDO, which will be reviewed and responded to by a human, if they are unhappy with the response they receive from the tool.

Guidance on when to choose relevant templates