Drivers Medical Casework System

Whilst currently on a very limited number of cases for Diabetes medical conditions only, the intention eventually is to provide recommendations on a wide range of medical conditions that potentially impact an individual's ability to drive and ultimately the DVLA decision. The tool only provides the user with a recommended decision based on information added, medical advice and DVLA policy rules. This tool is not used to assist staff on making any other DVLA decisions and does not make the final decision.

There are standard existing appeals procedures in place that will be used regardless of systems used. The licence holder (customer) is sent a letter detailing the licensing decision, which includes details on their rights of an appeal. If a licence holder has extra medical evidence thats not been considered as part of the licensing decision they can appeal in writing directly to DVLA for further consideration. If...

Individuals personal details such as name and address. Driving licence details and entitlement. Reported medical conditions and medical advice from medical professionals.