Employment and Support Allowance Online Medical Matching

during the decision-making process is not meaningful. MITIGATION: To mitigate this, staff have received training to ensure they check the result, and do not simply accept the result provided by the solution. When the claim comes through, it gives the agent some tasks on the bottom of the screen. One of these is to check the IRG code which refers to the health condition and medical evidence. Staff are also trained...

The decision is not made by the technology, only by an agent so normal reviews/appeals apply. If the claimant doesn't agree with the decision they would follow the usual appeals process ( https://www.gov.uk/appeal-benefit-decision) )

Medical conditions for ESA customers applying for new claims via the ESA Online Digital Service