Money Information Centre Chatbot

The chatbot has been designed to help visitors find relevant information listed on the MIC website. This includes contact information for agencies and organisations that help in relation to money, debt and benefits, housing, energy, fuel and food and employment matters. The chatbot is explicitly not designed to give financial advice and/or to provide any information that is not already available on the MIC website. It is also not designed at present to escalate to a human agent. Guardrails have been introduced t...

If the chatbot user is not satisfied with the information provided by the chatbot they have the option to contact Leeds City Council directly. A feedback form is also provided. Once completed, feedback will be e-mailed to a designated mailbox using Amazon Simple Notification Service, ensuring secure and reliable email delivery.

Information on the MIC website which is in the public domain. It contains details of free advice and support services available in Leeds. These services can assist with a range of money-related matters, such as: - Debt - Benefits - Housing - Energy and utilities