Social Security Administration

Generate high fidelity synthetic benefits and earnings data for external researches to support policy research and decision making while protecting privacy.

Vendor built in AI engine for data cataloging to automates the discovery, classification, and curation of data assets.

This AI use case identifies, flags, and marks duplicates, reducing the amount of time spent to review cases for hearings.

This AI use case classify, identify and extract structured, semi-structured forms containing printed and handwritten fields.

Generative AI chatbot grounded in SSA Personnel Policy Manual and other HR related documents that provides HR staff with the ability to search HR policy and related documents using natural language to answer SSA emplo...

This AI use case is decision support software used by hearings and appeals-level Disability Program adjudicators to help maximize the quality, speed, and consistency of their decision making.

Uses AI to extract text/data from scanned images/documents representing pay stubs or payroll information to enable faster processing.

This AI use case reviews data during case development so it can be better categorized.

The system is designed to help employees quickly and easily find accurate policy information, improving efficiency and the user experience for those who need to access agency policies.

The system is designed to help users quickly find relevant information, improving efficiency and customer service.

This AI use case flags high likelihood favorable claims and refers them to human adjudicators for further review to determine eligibility for on-the-record hearing decisions.

This AI use case identifies SSI overpayment cases that have highest expected overpayments for review.

Generate transcript from recorded audio of disability hearings

The Q&A bot answers caller's questions using approved FAQs found on SSA.GOV.

The AI is intended to address the problem of a manual, time-consuming, and expertise-dependent process for researching job codes and analyzing transferable skills, which can result in inconsistent outcomes among diffe...

This AI use case consolidates searching capabilities across multiple applications and portals to help employees find and locate the appropriate form to submit a request or problem they may have.

Increase developer efficiency through faster coding, time savings and cost reduction.

Employees do not have an avenue to practice interactions with a variety of clients/coworkers with a range of attitudes.

SSA uses a survey system to deliver and manage customer surveys.

Generative AI model to analyze SSA's National 800 Number and Field Office call transcripts as well as Interactive Voice Response (IVR) system call logs to provide insights into caller intent, call resolution, and call...

Generative AI model to create content, summarization and research capabilities

This AI use case identifies disability cases with the greatest likelihood of medical improvement and flag them for a continuing disability review to improve the accuracy of program administration.

The AI is intended to solve the problem of securely verifying and authenticating individuals' identities online, ensuring that users can prove and share their identity safely for digital services.

Generative AI model to create content, summarization, analyzation and research capabilities

The module uses AI techniques such as cluster analysis, pattern matching, templates, and programming language models to generate modernized code in a new target language.

This AI use case helps employees visualize, search, and more easily identify relevant clinical content in medical records.

This AI use case identifies high likelihood of error in certain claims and refers them for review.

Used to screen initial applications to identify cases where a favorable disability determination is highly likely and medical evidence is readily available to prioritize this workload and expedite case processing.

This AI use case is a therapy chatbot that employees can access on their own personal devices and is designed to provide confidential, immediate mental health support to employees, helping address stress, emotional ch...