Veterans Affairs Canada / Anciens Combattants Canada

Experimenting with generative AI to help summarize VAC client documents and information, including personal records and medical assessments.

IBM Watson Explorer was used as part of a proof of concept to try to automatically determine whether electronic documents were of business value for retention purposes.

The project is to increase VAC use of automation technologies to improve throughput of disability decisions and reduce the overall backlog.

Developing generative AI/retrieval-augmented generation system for VAC staff to self service standard IT related issues.

Microsoft 365 Copilot Chat is being provided to all VAC employees to offer a secure, AI-powered productivity tool that enhances their ability to summarize content, draft documents, analyze data, and automate tasks.

Piloting AI code-generation tools to increase efficiency in the development and maintenance of software applications.

Hootsuite is the product that is used to manage all of Veterans Affairs Canada's social media platforms and provides analytics on the performance