- 谁在运行
- Newcastle City Council
- 它会影响人们吗？
- 会。它可能协助作出与个人有关的决定，例如能否获得服务、名额、款项或许可。
- 可能的权利影响: 直接决定或准入
我们了解多少？
来源是信息所依据的公开网页或文件。标记说明记录有多完整，不代表系统是否良好或安全。缺少信息不等于缺少保护措施。
来源与延伸阅读
- Newcastle City Council: AWS Contact Centre Services (Amazon Q and Contact Lens) / GOV.UK Algorithmic Transparency Records / 2026-08-13
- GOV.UK Algorithmic Transparency Records - browse the register / GOV.UK Algorithmic Transparency Records
可选详情完整记录与详情
界面和说明指南已经翻译。记录名称与描述、引文、详细编辑说明和链接的公共文件保留发布时的语言，避免悄然改变证据。
它做什么
Amazon Q suggests approved information to council contact-centre staff, while Contact Lens transcribes calls and finds patterns for quality review.
背景说明
Imagine calling the council about a service. Software may write a transcript and show the agent a useful page, but the person on the call remains responsible for the answer.
Daily use across Newcastle City Council contact services
待核事实
- 01
The tools can transcribe calls, surface prompts, and identify service themes.
- 02
Every output is advisory and reviewed by council staff.
- 03
The record flags accent, audio-quality, privacy, and over-reliance risks.
如果它影响到个人
The tools may affect the speed and consistency of customer service. They do not decide eligibility, enforcement, or case outcomes.
Council staff review all outputs. Supervisors use transcripts and analytics for quality checks and coaching, and staff receive data-protection and responsible-AI training.
The register marks a separate algorithm appeal as not applicable because the tools do not make decisions about residents.
Telephone audio, digital-chat text, routing details, timestamps, and agent identifiers. The record says council data is not used to train the AWS models.
来源与延伸阅读
来源是支撑某项说法的公共文件。请直接打开，核实其内容和发布者。
通俗文本已对照来源核查。旧记录未保留模型或提示日志，因此它只是说明，不是证据。
待核事实
- 谁在运行
- Newcastle City Council
- 生活领域
- 客户服务
- 证据级别
- 来源支持
- 注释
- 2
- 更新于
- 34天前
分数安排工作，不评价人。
涉及权利的敏感用途、缺少来源、未回答的问责问题和陈旧证据会提高审查优先级；有力的官方文件会降低它。该分数不是对安全、公平或合法性的裁决。
空白字段表示所附公共来源没有给出答案。覆盖范围并不均衡，公开文件不能证明实际表现，证书也有明确适用边界。
以前的版本
- Imported15天前较充分Imported from GOV.UK Algorithmic Transparency Records.
- Public register record34天前较充分Added from the GOV.UK Algorithmic Transparency Records.
帮助核查这条记录。
添加公共来源、质疑某项说法，或指出缺少联系人工的途径。
提交的姓名、邮箱、说明、来源或更正仅用于核实记录和防止滥用，不会自动公开。