International House Helsinki Chatbot Into

The service automatically identifies and compiles topics that it cannot answer. These are submitted to the City of Helsinki's experts to develop the conversation paths of the service further. The service is monitored by reviewing the feedback and conversation logs and by analysing the statistics on the use of the service. Based on this data, experts identify the topics customers find interesting and then they develop discussion paths...

AI training material AI training material contains sample questions from the content area of the service. The questions have been collected during the development project from City of Helsinki service experts, and they represent the questions asked by citizens in customer service situations. The material is owned by the City of Helsinki, but it has not been licensed. The material does not contain any personal data. The training material is uploaded to the AI, which constructs a model based on the training materi...