- Who runs it
- Agriculture and Agri-Food Canada / Agriculture et agroalimentaire Canada
- Can it affect people?
- Mostly indirectly. It is described as a tool for staff and internal work.
- Possible rights impact: Internal operations
How much do we know?
A source is a published page or document behind a claim. The label measures what is documented, not whether a system is good or safe. Missing information does not prove that a safeguard is missing.
Sources and further reading
- Government of Canada AI Register / Government of Canada AI Register / 2025-01-01
optional detailFull record and details
The interface and explanatory guides are translated. Record names, record descriptions, quotations, detailed editorial notes, and linked public documents stay in their published language so evidence is not silently changed.
What it does
Milo 2.0 is an internal enterprise service management chatbot provided as part of the enterprise service management tool BMC Helix. It will helps users get the technical help they need. It interoperates with the IT ticketing system to streamline IT requests and provides users with answers to frequently asked IT questions. It leverages LLMs and knowledge based articles to enable users to get the help they need in an even more natural and conversational manner. Developed in part by AAFC.
If this affects someone
Service requests attended to quickly and routed appropriately. With a reduced time to ticket resolution, we are enabling our client productivity. Opportunities for proactive self-service through new tools. Reduced wait times - An estimated 15% of calls to be served by the chatbot solution. Capacity for IM/IT analysts to focus on more complex issue resolution. Streamlined software fulfilment processes. Opportunities to leverage digitization and mobility to optimize the service delivery.
Enterprise service management knowledge base articles
Sources and further reading
First indexed from Government of Canada AI Register on 2026-09-01. Only usable fields from the public record are shown; missing answers remain blank.
Fields were mapped from the linked public record by deterministic code. No generative model wrote this text.
Facts to check
- Who runs it
- Agriculture and Agri-Food Canada / Agriculture et agroalimentaire Canada
- Life area
- Public sector
- Proof level
- Source-backed
- Footnotes
- 1
- updated
- 22 months ago
The score orders work, not people.
Review priority rises for rights-sensitive uses, missing sources, unanswered accountability fields, and old evidence. Strong official documentation lowers it. The score is not a verdict on safety, fairness, or legality.
A missing field means the attached public sources did not answer it. Coverage is uneven, publication does not prove performance, and a certificate has a defined boundary.
Previous versions
- Imported2 months agoPartialImported from Government of Canada AI Register.
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