DWP

Flagging messages from Universal Credit customers that may indicate a risk of harm.

A service that reads circa 25,000 scanned documents/letters received from citizens per day and flags people who may need urgent assistance as a result of a vulnerability; it also builds Management Information(MI) tren...

A tool which helps Employment and Support Allowance (ESA) agents match medical conditions for ESA claims.

A telephone based virtual assistant which asks callers the reason for their call, uses speech recognition to understand the response and then either signposts them to relevant self serve options such as GOV.UK or rout...